Online shop review : kneedragers.com

[Foofie Foofie]

The items needed .

3x Vortex footpegs in black
1x XT Racing lap timer kit

A call was placed on tuesday the 9th of may, and in that call i spoke with the person who handles the international orders for kneedragers. I mentioned twice that i have a event i need to participate in on the weekend of the 20-21st of may, leaving me 10 days to get this order to me. He assured me it wouldnt take more than 6 working days, and that USPS Global Express could have my parts to me for $50usd. Done deal. He said that they would lookout for my order as it came in, so with that, i hung up the fone and placed the order that working day at kneedrager.

I mentioned that if ANYTHING was delayed to e-mail me asap, and advise me of any issues. Understood. I mentioned that i would call on monday the 15th of may, to confirm its all left and so on, and i even sent them this following mail .....

---paste---
Just a reminder, if this order maybe sped up please as per conversation with ____.

I have a race event on the 21st of may and I need the parts prior to this event.

Thank you.

Ivan
---end---

So on the 15th i call them up and ....

Get cut off once.
Get then put on hold when i called back, for over 15mins, so i hang up.
I call back again, and get transfered to a line that just rings out, so i hang up.
I call back AGAIN and finally get the person i need to speak with after 8 mins on hold.

Were talking long distance calls from Perth to USA, but thats the least of my issues.

I speak to the person who i need to speak with, and i get the following ...

KD : "We dont have the pegs in stock, sorry, cant help you there....... "
Me : "What you mean ? ..... i told you i need them, you said you would mail me, and now im without parts when i could have purchased them elsewhere?"
KD : "They are on a 2 week backorder, cant help you till then"

The conversation went on, i wanted to see if they would rectify the situation i was now dumped in , as im now allmost out of time. No interest. The whole 'Aust ... who ?' mentality kicked in , and who cares.

So in sheer rage i call Vortex. They have hundreds in stock on the shelf, no hass, how many do i need?. At this point the guy at Vortex is helpful and offers to ship them out to me , but its doubtful they will get here. Good customer serv on his part, i appreaciated that.

So i email kneedrages back in pure rage with the following ...

---paste---

Please cancel this order.

I am very dissapointed at the service of your company, after ordering the parts last week , being told they would ship , and not being contacted (hence there isnt a problem) , I now made 4 long distance calls form Australia, waited about 25 mins in total on hold, was cut off once , to only be told that there is a 2 week back order for the parts I need, when I SPECIFICALLY mentioned I am racing this weekend on the 21st (when I ordered the parts on the 9th mind you) and needed the timer and the rear set pegs. I was told that it wont be a problem, and that they will look out for my mail as I place the order and get the ball rolling quickly .

On wed the 10th I replied to the original message from kneedragers with this ....

-------------
Just a reminder, if this order maybe sped up please as per conversation with ___.

I have a race event on the 21st of may and I need the parts prior to this event.

Thank you.

Ivan
--------------

No reply.

As I finished the conversation now of waiting "2 weeks for pegs on backorder", I called Vortex, and sure enough they have them in stock, on the shelf. I shall be sure to spread my great exp with kneedragers over the handful of international forums I visit and own / moderate.

Ironically the second reason I called was to order a few more parts of much greater value to be shipped at a less important , slower pace, but this past hour really didn’t give me that option.

Ivan

---end---

Over a day later i get this in my inbox

---paste---

Your order has been cancelled. Thank you for the email.

---end---

No interest at all, no sig who its from, no explanation - nada. So from now on, i shall use knuckledragers website as a online catalogue to surf for items ill purchase elsewhere.

Expirience :

Rating : 1 out of 10 (i gave them a 1 cause they atleast have a website)

[pacman]

Haha. kneedragers.com for teh lose!

[Rkill77]

If you want the best service for an online store outside of Australia

try

www.2wheeljunkie.com

All the guys are good but if you want extra special service, be sure to ask for Rob. Ive purchased a bucket load of stuff from them inlcuding a full set of fairings. Great service the whole way

[Falcore]

my first international purchase was with kneedraggers, 3 weeks later i get said items, just thought this was the norm (and it wasnt cheap the stuff i got either).

then my next international order from the uk place order on the monday, thursday afternoon they are here, quite supprised i was.

next was a scorpio alarm (which i am very pleased with btw) ordered thursday here the following tuesday.

so long story short kneedraggers are a pain in the butt who dont allow online credit card purchases, so personally im sticking with ebay shops (gotta be careful though).

[xavo]

Falcore can i ask which company you ordered you alarm from and how much??