Planet Timbers Osborne Park WA
What are they like? In a word, terrible.
Pre sale service - Misleading.
Post sale service - Dismal.
Installers - Woeful, inaccurate and uncaring.
Finished product - It's obvious they don't know or care about what they're doing.
Do yourself a big favour, don't use Planet Timbers Osborne Park WA.
Last edited by 19andrew59; 30-11-2011 at 03:14 PM.
Haven't used those guys, we use BJ's Timber Flooring for all of our client homes and display homes.
More details needed.
What did they do wrong with the install? Did they rectify the problem? If they did, how?
Etc.
Originally Posted by Barfridge
Where to start?
Despite being told the front door had captive pin hinges by myself, my wife and my father in law and that because of this if they laid the floor before removing the door they would be unable to remove the door for clearance planing, they laid the floor with the door in place. End result? Laid floor in this section had to be torn back up and we now have multiple board joints in a very small area.
While carrying boards and skirting, no care was taken to avoid damage to newly plastered/painted walls as well as multiple hammer gouges in the walls (up to 150mm above skirting height) where they drove in the last board fixing wedges.
Used wrong colour/glaringly obvious filling putty.
Skirtings were installed with no thought as to colour matching adjoining pieces, mitres looked like they'd been done by a 6 year old on crack and anything up to 5mm height difference in adjoining pieces.
These and a number of other issues were brought to the attention of the installers and ignored. We also contacted the supplier, these calls were also ignored until such time that they were told no payment would be made until resolution.
Spent hours with the shop manager on site and detailed all issues. He said, and I quote "You're right, this is sub-standard, I wouldn't accept this in my home. First thing Monday morning I'll have our best team there and get this sorted. It'll all be done in one day and your in laws will be able to move in as scheduled". Bear in mind their fuck ups have already delayed us 10 days.
Monday morning? Nothing!! Call the manager, "Yeh, sorry, blah, blah, blah, they'll be there first thing tomorrow".
Tuesday morning who turns up? One of the originals who has been told "Just go there, the owner will tell you what's wrong".
Why the fuck did I spend hours with the manager only to have to repeat myself?
Heated phone call to the manager results in original #2 (crew boss) turning up and they get on with the job.
TWO DAYS LATER, they've improved the original install about 50%, done some other damage and inform us that it would not be wise to move onto the new floor for at least another 48 hours as they've had to completely coat it again.
This is an abridged version of events, it would take me a day to write out the whole sorry story.
Last edited by 19andrew59; 01-12-2011 at 05:31 PM.
I've used a guy called Pinkus, he is great, even returned to fix termite damage that was no fault of his, said to pay him if I got an insurance payout.
Ok it sounds like they have really messed you about.
Keep a record odf all the damage they did and how much it costed to repair then send them a letter of demand to recoup your costs.
All that's sorted, I'm more interested in spreading the word so nobody else gets burnt by these clowns.
Sounds like you have an issue with the installer rather than the supplier.
Who was the installer?
Did you go through General Flooring?
What was the managers name?
Did you raise the issue with the ATFA?
What was so misleading about your pre sales service?
Last edited by scotch; 30-11-2011 at 06:41 PM.
Our contract was with the supplier. As far as I'm concerned their "referred" installers are under their control.
Daniel was the team boss. I imagine he has a company name, no idea what it is.
Never heard of them.
Daniel
The manager is an AFTA inspector.
Continued assertations as to the quality of their installers for one.
Ok
Just thought i would point out in the beginning here that i used to work for Planet Timbers.
Because you got the job through Planet as a supply and install. It would have been done under general flooring. Planet Timbers is a supplier and general flooring is the side company run by them that saves people the hassle of finding contractors and allows them to get everything under one roof.
The installer you used is more than likely Daniel Thompsons Timber Floors.
The Manager at Planet Hutton St (Daniel Schofield) which is who i presume you went through is only the manager of that shop. He is an ATFA inspector but he is unable to inspect your floor as the company he works for supplied the timber. You should really have spoken to the General Manager which is Sean McMahon or the owner of Planet Timbers Paul Kiely, who is also the president of the ATFA.
Planet Timbers as a supplier is a very good company. I left them on not so great terms but i would not hesitate in using them to provide me with a timber floor. The problem you have found Andrew is that the manager of Hutton St and HIS preferred installer is a bad egg so to speak within the business. There is numerous installers he could have used but he picks Thompsons Timber Floors time and time again for his own reasons even though there is much better installers he could have chosen.
The other installers have complained about not getting any work through his shop but nothing has been done about it.
If you are still having problems with the floor or there are issues you still want resolved then i suggest you contact Sean McMahon to get it resolved. As a supply and install job Planet Timbers is resonsible for the floor. If an ATFA inspection is needed then you need to get someone from outside Planet Timbers to give an unbiased analysis of the floor.
Hope this helps mate.
I supply Planets and BJs and they both are great companys to deal with
Just a shame you are having these drammas but im sure they will come to the party?
RR
Thanks for the input, it's been taken on board.
In the end we accepted the floor as at completion of the attempt at remediation.
The in laws had to move in and no more delays could be accepted.
Now they're in, I'm not going to uproot them in an attempt to get a better result.
It's unfortunate but, I hope, a lesson to all.
I'm all for not accepting shoddy work but the thing is, you've accepted the work now done and have settled the matter. So to then complain????
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Care to show me where I have "complained"?
No one should ever buy a Holden, they are a crap company with a crap product.
I bought a new Holden and it broke down. Oh, they fixed it and i've accepted their repair job, but still....no one should deal with the company.
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Post 4.
If you actually want to help others out, then you should put a complaint in with Planet Timbers against the installer. The only way anything will actually get done to stop it happening again is to inform the people that run it. Hopefully they will not allow the installer to do work on their behalf.
The company is run by a reasonable and very well respected man. He is currently in the process of trying to create "laws" within the industry that all floor layers have to follow. And if they are not trade qualified then they wont be allowed to operate. He is doing this to get rid of all the shonky floor layers from the industry and to help people avoid a situation like yours. If he doesn't know about it or the General Manager then there is nothing they can do to change things.
They haven't "fixed it", at best they've patched it.
As previously stated, due to unavoidable time constraints, we had no choice but to accept the result.
Post 4 is a semi-detailed statement of fact in response to a request for detail.
So, repeatedly contacting the store and store manager with our concerns doesn't count?
I believe they may already be the case.
We dealt with the people for whom we had been supplied contact details.
I make no apology for not wasting more of my time pursuing their superiors.
I know the store manager of Hutton St and he will cover his own arse and will do what he can to make sure his bosses don't know anything went wrong. He has no power really so your complaint never got to people that should have dealt with it. I'm sure you done what you could but if you had asked to speak to his boss then you may have had a very different experience when it came to dealing with getting the matter resolved.
I do hope that they will stop using this particular installer as he has caused more than his fair share of problems. A large amount of money is involved in getting a good timber floor in someones house and the last thing you want is to have problems from day one. If you make a point of getting in touch with the bosses then it will help you down the track should the floor start to move and cause more issues. As the weather starts to warm up the floor will want to expand across the grain and if it has not been installed correctly it will start to lift from the floor. Cover your own arse mate from today and you should not need to pay a cent in getting repairs done if you need them.
Your analogy is flawed - at no point in time did 19andrew59 believe that the product he was originally purchasing would be inferior/installed to a lower specification than he was led to believe.
Also they don't seem to have rectified the issue completely..
As far as I can see this is one person who has dealt with a company and recieved substandard service - he has every right to expose them and to warn others about his misfortune. That story should be enough to make people think about using such an obviously crud company. Based upon this story, would you, without any other influences, use this company?
Believe me, there are dodgy companies out there, that don't care and are happy to rip people off.
Sounds a bit like the cowboys we used for our 3.m x 1.8m entry floor years back (Jim Wilson of Alden Distributors in Balcatta), was a floating Jarrah floor thin foam on Hardieflex sheet with thin board on top and the dickheads stuffed stuff all over the pace, first they laid down boards that were butted together without being cut straight or had been rounded over from strapping, then they gave it 2 coats of the special oil finish which stunk the whole house out (needed all the windows open during winter for the whole day so was freezing), they did some knocks to the walls as well
Then after the coating had dried I noticed huge scratches all across the boards where they had obviously dragged their floor sander across
So they had to come back and sand down and recoat, then they kept getting either grit or fluff from the pads in the coating and after 4 days we still weren't happy with the shit job and told them to leave it and we weren't paying
Funny thing was the guy running the show didn't seem to give a shit or just backed the installers (I think they were related) until then and started backpedalling and making excuses as to why it wasn't right
He ended up getting some guy in from somewhere else who did a reasonable job at finishing the floor coating considering how many times they had been done/redoneStill after ~ 5 years some of the planks have come loose and need to be glued down again
Really wish I had have been able to do the job myself (was a cabinetmaker at the time but was too busy with paying work and other stuff on the house to do it) as I cringe every time I see the woeful job they did
All up I think the floor was cut back/recoated about 15 times
Last edited by Para045; 02-12-2011 at 09:29 AM. Reason: Added Company
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Noted. We'll check back on that one in three years
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